Damaged Products

Eligibility for Return and Exchange

Customers may be eligible for a return or exchange of damaged shoes under the following conditions:
  • The shoes were purchased directly from the BUSCEMI online store.
  • The damage is a result of a manufacturing defect, transit damage, or quality issue.
  • The request for return or exchange is made within fourteen (14) days of the original purchase date.


The following scenarios are not eligible for return or exchange under this policy:
  • Normal wear and tear resulting from regular use.
  • Damage caused by improper use, mishandling, or neglect.
  • Alterations or modifications made to the shoes by the customer or third parties.

Return and Exchange Process

CONTACT CLIENT SERVICES  If you believe your product is damaged and qualifies for a return or exchange, please contact our client service team through clientservice@buscemi.com. Provide your online order number, a detailed description of the damage, and relevant photographs as evidence.

EVALUATION + AUTHORIZATION  Our client service team will assess the provided information and may request additional details or images for clarification. If the damage is confirmed to be covered under this policy, you will receive a return authorization or exchange confirmation.

RETURNING THE PRODUCT  For returns, customers will receive a return shipping label. Carefully pack the damaged shoes in their original packaging, including all accessories and documentation. Attach the provided return shipping label and send the package to the designated address.

INSPECTION + RESOLUTION  Upon receiving the returned shoes, our quality control team will inspect the items to verify the reported damage. If the damage is confirmed to be covered by our policy, you will be eligible for a refund, store credit, or a replacement pair of shoes, depending on your preference.

Refund and Exchange Options

REFUND  If you choose a refund, the original purchase price will be reimbursed using the same payment method used for the original transaction.

STORE CREDIT  Opting for store credit will allow you to use the refunded amount towards future purchases on our website.

REPLACEMENT  If you prefer a replacement, we will ship the item to you at no additional cost. Please note that the availability of replacement items may vary based on stock levels.

Customer Responsibilities

  • Ensure that returned items are in their original condition and packaging accompanied by the original sales receipt.
  • Follow the provided instructions for returning the shoes and using the return shipping label within fourteen (14) days of the original purchase date.
  • Provide accurate and complete information when contacting client services.
For any inquiries, assistance, or to initiate a return or exchange for a damaged product, please reach out to our Client Services team at clientservice@buscemi.com

Repairs and Replacements

We take immense pride in delivering products of exceptional quality that mirror our dedication to craftsmanship and style. We understand that from time to time, certain issues may arise with our products post-purchase. We want to ensure transparency and clarity regarding our policies.

BUSCEMI is unable to offer repair services or replacement parts for our products. This policy applies to all our offerings, including footwear, accessories, and other items in our range.

Our Position on Repairs and Replacements

BUSCEMI does not extend repair services for any of our products. We design our items to endure regular usage, but natural wear and tear cannot be avoided. We kindly advise our valued customers to handle BUSCEMI products with care to extend their longevity.

Equally, we are not equipped to provide replacement parts for any products. Should you encounter challenges or defects with your BUSCEMI product, our customer service team is available to explore potential alternative solutions.

Important Note: Our capacity to assist with products is limited to those purchased directly through our official online store. We are unable to provide assistance with products bought from authorized BUSCEMI retailers or other sources.

Client Service Support

The dedicated client service team at BUSCEMI is readily available to address any queries or concerns you may have, whether about our products or our policies. While we acknowledge that our current policy might cause some inconvenience, our team is committed to helping you make informed decisions about your purchases.